No export DLLs found error in Crystal Reports
I've seen this error on a few environment I've worked with and is
still seeing it in a couple of forums. Below is a link and the
information from Business Objects website:
Link:
http://support.businessobjects.com/library/kbase/articles/c2006348.asp
Information:
An instance scheduled in a Citrix Metaframe or Windows NT Terminal
Server environment fails on the Info Desktop with the following error:
"PEExportTo : Missing or out-of-date export DLL."
In the Info Report Designer, attempting to export the report results
in one of the following errors:
"No Export DLLs found"
-OR-
"Missing or out of date DLL"
In the Info SQL Designer, attempting to export the query results in
the following error:
"Export failed"
Why do these error messages appear?
Solution
These errors messages appear because Seagate Info cannot find the
export DLLs in a Citrix Metaframe or NT Terminal Server environment.
By default, Seagate Info expects the export DLLs to be located in
%systemroot%\Crystal. On a Citrix or Terminal Server computer, the
DLLs are located in the following directories:
o \Wtsrv\Profiles\\Windows\Crystal
o \Wtsrv\System32
When Seagate Info is installed onto a Citrix Metaframe or NT Terminal
Server computer, the following file types are automatically installed
to the \Wtsrv\Profiles\\Windows\Crystal directory:
o Database drivers (P2*.dll)
o Export drivers (U2f*.dll and U2d*.dll)
o User-defined Function Library (UFL) drivers (U2L*.dll)
(The only exception is the P2sodbc.dll, which allows for an ODBC
connection to a database. P2sodbc.dll is automatically installed to
the \Wtsrv\System32 folder. Thus, Seagate Info will find this file.)
As an example, if the user "Administrator" is logged on to the Citrix
Metaframe computer when Seagate Info is installed, the Seagate Info
DLLs will be placed in the
\Wtsrv\Profiles\Administrator\Windows\Crystal directory. When logged
on, "Administrator" is able to export from the Info Report Designer
but another user is not because they do not have access to the export
DLLs.
Alternatives to deploying DLLs for Seagate Info client tools
--------------------------------------------------------
There are three main methods of deploying the required Seagate Info
DLLs on a Citrix Metaframe or Terminal Server computer so that all
users will be able to access them. Place the DLLs in:
o \Program Files\Seagate Software\SI\X86 (This is the recommended
solution.)
o \Wtsrv\Profiles\\Windows\Crystal
o \Wtsrv\System32
If you utilize the \Program Files\Seagate Software\SI\X86 directory,
the Seagate Info DLLs must be copied to this folder once. This will
allow all users to run the Seagate Info client tools and only one
folder needs to be updated on the Citrix Metaframe or Terminal Server
computer. Crystal Decisions recommends this solution.
If you use the \Wtsrv\Profiles\\Windows\Crystal directory, the Seagate
Info DLLs must be copied to the profile folder of each user on the
Citrix Metaframe or Terminal Server computer. This is the second
preferred method for Network Administrators and is more advantageous
than method the following method.
If you utilize the global folder \Wtsrv\System32, the Seagate Info
DLLs must be copied to this folder only. However, most NT or Network
Administrators do not prefer this method due to security reasons.
==============
NOTES:
o Even when using a PATH statement to specify where the DLLs reside,
Seagate Info does not find these DLLs.
o When reinstalling Seagate Info or applying a product update or
maintenance release, these DLLs must be copied to the appropriate
directories again.
==============
Test Results
------------
Testing was performed using Seagate Info version 7.0.2.100 installed
onto a Citrix Metaframe computer. Initially, the following conditions
were presented:
� Log on to the Citrix Metaframe computer as user "Administrator".
� Configure the Seagate Info NT services; Info APS, Info Sentinel, and
Info Agent, to run under a domain user account, Domain\User, which is
a member of the local computer's Administrators group.
The three major tests that were performed were:
� How the Info Report Designer reads export DLLs on a Citrix Metaframe
computer.
� How an Info Report Server reads export DLLs on a Citrix Metaframe
computer when a report is scheduled and the Info Sentinel is running
as an application instead of an NT service.
� How an Info Report Server reads export DLLs on a Citrix Metaframe
computer when a report is scheduled and the Info Sentinel is running
as an NT Service.
Test 1: How the Info Report Designer reads export DLLs on a Citrix
Metaframe computer.
The Info Report Designer dynamically reads the DLLs successfully from
the following folders:
� \Program Files\Seagate Software\SI\X86
� \Wtsrv\System32
� \Wtsrv\Profiles\\Windows\Crystal
Test 2: How an Info Report Server reads export DLLs on a Citrix
Metaframe computer when a report is scheduled and the Info Sentinel is
running as an application instead of an NT service. (Test completed
while logged on to the Citrix Metaframe computer as the NT Service
user account.)
With the Info Sentinel running as an application, at schedule time the
Info Report Server only reads the DLLs from the following two
locations:
� \Wtsrv\Profiles\\Windows\Crystal
� \Wtsrv\System32
The Info Report Server does not read the DLLs when they are located in
the \Program Files\Seagate Software\SI\X86 directory. As a result,
scheduled reports will fail.
Test 3: How an Info Report Server reads export DLLs on a Citrix
Metaframe computer when a report is scheduled and the Info Sentinel is
running as an NT Service.
With the Info Sentinel running as an NT Service, at schedule time the
Info Report Server only reads the DLLs from the \Wtsrv\System32
directory.
The Info Report Server does not read the DLLs when they are located in
the following two locations and as a result, scheduled reports will
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